Frequently Asked Questions

Use our search page to find pet sitters in your area. You can filter by location, services offered, availability, and price. Each sitter has a detailed profile with reviews from other pet owners.

Once you find a sitter you like, click "Request Booking" on their profile. Select your dates, service type, and add any special instructions. The sitter will review your request and respond within 24 hours.

Your payment is authorized when you complete the checkout process, but it's not captured until the sitter marks the service as complete. This protects you in case of cancellations.

You can cancel a booking from your dashboard. If the payment was authorized but not captured, it will be automatically released. If the service was already completed and paid, please contact support for refund requests.

Contact us immediately through the messaging system or our support team. We have a dispute resolution process to help resolve any issues between owners and sitters.

Yes! You can send messages to sitters before booking to ask questions about their experience, home environment, or to discuss your pet's specific needs.

Sign up for an account and select "Become a Sitter" from your dashboard. Complete your profile with your experience, services, and availability. You'll need to complete identity verification before accepting bookings.

We require identity verification (KYC) for all sitters. We also recommend having a DBS check, pet first aid certification, and appropriate insurance, which will be displayed on your profile.

Set up your payout account in the Payouts section of your dashboard. When you complete a booking, the payment is captured and transferred to your bank account within 2-3 business days.

Yes! You have full control over your pricing for each service you offer. You can also set up surge pricing for weekends, holidays, and last-minute bookings.

If you're unavailable or the booking isn't a good fit, you can decline from your dashboard. We encourage you to provide a reason so the owner understands. If payment was authorized, it will be automatically released.

We understand emergencies happen. If you need to cancel, do so as soon as possible through your dashboard. Frequent cancellations may affect your profile visibility and ratings.

We accept all major credit and debit cards through our secure payment partner, Stripe. All transactions are encrypted and PCI-compliant.

Yes. We use Stripe, a PCI Level 1 certified payment processor. Your card details are never stored on our servers.

If a booking is cancelled before the service is completed, authorized payments are automatically released (not charged). For completed bookings, refunds are handled on a case-by-case basis through our support team.

You weren't! When you book, we authorize your card (a temporary hold). This may appear as a pending charge. The actual charge only happens when the service is completed. The authorization will disappear from your statement.

Click "Forgot Password" on the login page and enter your email address. We'll send you a secure link to create a new password.

You can request account deletion from your Settings page. Please note that you must complete or cancel any active bookings first.

All sitters must complete identity verification. We also display badges for DBS checks, insurance, and first aid certification. Reviews from other pet owners provide additional transparency.

Your safety is our priority. If you ever feel unsafe, trust your instincts and leave the situation. Contact our support team immediately, and in emergencies, contact local authorities.

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